Resolved -
The issue has been resolved, and our AI is responding in all channels as expected. We apologize once more for any inconvenience this may have caused.
Apr 27, 21:38 UTC
Investigating -
We are currently experiencing a critical service disruption where the AI Assistant is not responding to incoming messages on SMS, Instagram, and Facebook channels. This outage is affecting all users who rely on the AI to interact with their customers on these platforms. As a result, automated replies, customer queries, and workflow automations dependent on the AI are currently unavailable. We understand the importance of these communication channels for your daily operations, and our team is treating this as our highest priority.
We are actively investigating the problem and will provide regular status updates until full service is restored.
Thank you for your patience and understanding as we work to resolve this issue as quickly as possible.
Apr 27, 14:25 UTC
Resolved -
This incident has been resolved.
Apr 24, 19:18 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 24, 18:44 UTC
Update -
We are actively increasing system resources to stabilize performance while we continue to investigate the underlying root cause. We will provide another update as soon as more information is available.
Apr 24, 17:44 UTC
Investigating -
We are currently investigating an issue with web chat assistants, customer facing conversations, and AI workforce. Conversations may stop responding after the initial greeting message. Affected users see the greeting, but follow-up messages do not receive a response and the conversation cannot continue.
Our team is actively investigating the root cause and working to restore normal conversations functionality.
We will provide another update as soon as we have more information.
Apr 24, 17:17 UTC