We know how important it is to get your SMS campaigns up and running. However, due to immediate policy changes from our upstream provider (Twilio), we have temporarily paused new SMS registrations.
During this time, you may experience pending statuses on submissions, delayed SMS activation, occasional rejections requiring additional details, and resubmission.
Approvals are currently “slow by default,” averaging ~8–9 business days. Some submissions may still be rejected depending on compliance signals and business/use-case details.
We are working quickly to update our submission tools to meet these new requirements. This update ensures your future campaigns will be fully compliant and approved faster. We apologize for the interruption and will let you know as soon as registrations are open again.
Feb 03, 2026 - 16:17 UTC
We know how important it is to get your SMS campaigns up and running. However, due to immediate policy changes from our upstream provider (Twilio), we have temporarily paused new SMS registrations.
We are working quickly to update our submission tools to meet these new requirements. This update ensures your future campaigns will be fully compliant and approved faster. We apologize for the interruption and will let you know as soon as registrations are open again.
Jan 26, 2026 - 15:03 UTC
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Resolved -
This incident has been resolved.
Feb 3, 14:42 UTC
Update -
The technical team has rolled back their recent changes. Users are now able to edit retail subscriptions once more.
Feb 3, 14:42 UTC
Investigating -
Our technical team is investigating an issue where, when a user tries to edit a retail subscription, the side panel that populates is completely blank. There is currently no workaround for this issue at this time. Further updates will be provided as they develop.
Feb 3, 14:09 UTC