Resolved -
The fix has been successfully applied, and all affected sites are now operating normally.
Root Cause: Google Cloud Platform (GCP) performed a node pool upgrade, which resulted in changes to the underlying IP addresses. Since the newly assigned IP addresses had not yet been configured within the WP Cloud environment, connectivity issues occurred, impacting site availability.
The necessary IP configurations have now been updated in WP Cloud, and services have been fully restored. All sites are currently functioning as expected, and we continue to monitor the environment to ensure ongoing stability.
Jun 16, 19:35 UTC
Identified -
Our Engineering team is actively investigating the root cause of the elevated response times and timeout conditions occurring between the web gateway and backend application services. We are reviewing infrastructure performance metrics and service logs to identify and mitigate the issue.
Jun 16, 16:35 UTC
Resolved -
Our engineering teams identified the underlying cause and implemented corrective measures to restore normal platform performance. We have continued to monitor the environment following the fix and have confirmed that services are operating as expected.
Jun 16, 14:02 UTC
Identified -
We are currently investigating an issue affecting a subset of WordPress Hosting websites. These sites may experience intermittent 504 Gateway Timeout errors when accessing the frontend, the WordPress admin dashboard, or performing administrative actions.
Jun 16, 13:32 UTC
Resolved -
The issue affecting a subset of WP Cloud-migrated sites, where the standard WordPress login page (wp-login.php) returned a 404 Not Found error, has been resolved. We sincerely apologize for any inconvenience this issue may have caused and appreciate your patience while our engineering team worked to restore normal functionality.
Jun 11, 14:38 UTC
Update -
We are continuing to work on a fix for this issue.
Jun 11, 11:40 UTC
Identified -
We are currently investigating an issue affecting a subset of WP Cloud-migrated sites where the standard WordPress login page (wp-login.php) returns a 404 Not Found error.
Current Impact Admin Login: Partners may be unable to access the WordPress admin dashboard via the traditional login URL.
Site Availability: No impact to live sites. All public-facing websites remain online and fully accessible to visitors.
Scope: The issue is strictly isolated to the standard login endpoint.
Temporary Workaround Action Required: Partners can still access their WordPress admin dashboards by using your configured Single Sign-On (SSO) login endpoint. Please avoid using the "Advanced Login" option until a permanent fix is deployed.
Jun 11, 11:30 UTC
Resolved -
Our engineering team identified the underlying issue and implemented a fix. Email Configuration services have been restored, and domain information, DNS records, and related configuration data should now display normally.
Jun 11, 06:50 UTC
Investigating -
We are currently investigating an issue affecting the Email Configuration section within the Business App. As a result, email domain information, including DNS records such as SPF, DKIM, and DMARC, may not be displayed correctly or may fail to load entirely.
Current Impact
Email Configuration page may remain in a loading state. Authorized email domains may not be visible. DNS configuration details (SPF, DKIM, DMARC) may not display. Users may see a "No usable domains" message even when domains are already configured.
Jun 11, 06:39 UTC