Resolved -
Our development team has deployed a fix that amended the A2P form.
People with A2P registrations that have failed previously can now resubmit themselves! There are two fields for linking your terms of service and your privacy policy, to help reviewers find these on the business's website!
For more information on what changed, what is included, why the changes occurred, and a step-by-step guide, please visit our change log, linked below.
Monitoring -
Update on our A2P Registration Issue:
We are finishing updates to our A2P form to meet new compliance standards. Because these changes involve new verification steps, automatic resubmission will not be available.
While we complete this work, we recommend following our guide to prepare your clients for manual resubmission:
Update -
Our team is still working on providing a resolution for this issue, and we will provide an update once we have more information.
Feb 5, 22:17 UTC
We know how important it is to get your SMS campaigns up and running. However, due to immediate policy changes from our upstream provider (Twilio), we have temporarily paused new SMS registrations.
During this time, you may experience pending statuses on submissions, delayed SMS activation, occasional rejections requiring additional details, and resubmission.
Approvals are currently “slow by default,” averaging ~8–9 business days. Some submissions may still be rejected depending on compliance signals and business/use-case details.
We are working quickly to update our submission tools to meet these new requirements. This update ensures your future campaigns will be fully compliant and approved faster. We apologize for the interruption and will let you know as soon as registrations are open again.
Feb 3, 16:17 UTC
We know how important it is to get your SMS campaigns up and running. However, due to immediate policy changes from our upstream provider (Twilio), we have temporarily paused new SMS registrations.
We are working quickly to update our submission tools to meet these new requirements. This update ensures your future campaigns will be fully compliant and approved faster. We apologize for the interruption and will let you know as soon as registrations are open again.
Jan 26, 15:03 UTC
Resolved -
We are happy to inform everyone that the technical team has rolled back a recent change, resolving this issue. Users should be able to access multilocation groups once more.
Feb 13, 18:31 UTC
Investigating -
Currently, we are experiencing an issue where users are attempting to access the Multilocation Business app or partner admins attempt to impersonate a user to access a multilocation group; they are unable to go past the location selector screen. Our technical team is investigating potential causes and will provide updates as they are made available. There is no workaround for this issue at this time.
Feb 13, 17:33 UTC