Resolved -
The issue has been resolved, and the AI Webchat is working as expected once more. We apologize for any inconvenience this may have caused.
Jul 2, 15:11 UTC
Identified -
We are currently experiencing an issue with our AI Webchat, which is resulting in delayed or no responses. This seems to be affecting some accounts and not all. Our development team is currently looking into this.
Jul 2, 14:37 UTC
Resolved -
We have identified the root cause and deployed a fix. All Inbox Webchat AI Services are once more working as intended. We apologize for the inconvenience this brief outage may have caused.
Jun 25, 18:31 UTC
Identified -
We are currently experiencing an outage with our Webchat powered by Inbox which is currently impacting of our AI Chat services. Our development team is currently investigating this issue and we will provide an update once we have more information.
Jun 25, 17:31 UTC
Resolved -
Our development team has resolved this issue and all impacted sites are working as intended once more. We will provide more details on the root cause and ways we will be ensuring this does not occur once we have conducted our post mortem tomorrow.
Jun 25, 16:04 UTC
Identified -
We are currently experiencing an issue where the PHP version selector is not visible or accessible from the WordPress hosting dashboard. This is preventing partners from viewing or modifying the PHP version for their hosted sites. Our engineering team is actively investigating the root cause. In parallel, we are also deploying enhancements to the PHP version management feature to improve performance and stability.
As part of this update, you may experience brief, temporary downtime or dashboard unavailability while changes are rolled out.
Jun 25, 13:03 UTC