Identified - We’re upgrading our SMS registration process.

We know how important it is to get your SMS campaigns up and running. However, due to immediate policy changes from our upstream provider (Twilio), we have temporarily paused new SMS registrations.

During this time, you may experience pending statuses on submissions, delayed SMS activation, occasional rejections requiring additional details, and resubmission.

Approvals are currently “slow by default,” averaging ~8–9 business days. Some submissions may still be rejected depending on compliance signals and business/use-case details.

We are working quickly to update our submission tools to meet these new requirements. This update ensures your future campaigns will be fully compliant and approved faster. We apologize for the interruption and will let you know as soon as registrations are open again.

Feb 03, 2026 - 16:17 UTC
Monitoring - We’re upgrading our SMS registration process.

We know how important it is to get your SMS campaigns up and running. However, due to immediate policy changes from our upstream provider (Twilio), we have temporarily paused new SMS registrations.

We are working quickly to update our submission tools to meet these new requirements. This update ensures your future campaigns will be fully compliant and approved faster. We apologize for the interruption and will let you know as soon as registrations are open again.

Jan 26, 2026 - 15:03 UTC
Partner Center Operational
90 days ago
99.6 % uptime
Today
Business App Partial Outage
90 days ago
99.51 % uptime
Today
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Snapshot Report Operational
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100.0 % uptime
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Executive Report Operational
90 days ago
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Feb 3, 2026
Resolved - This incident has been resolved.
Feb 3, 14:42 UTC
Update - The technical team has rolled back their recent changes. Users are now able to edit retail subscriptions once more.
Feb 3, 14:42 UTC
Investigating - Our technical team is investigating an issue where, when a user tries to edit a retail subscription, the side panel that populates is completely blank.
There is currently no workaround for this issue at this time.
Further updates will be provided as they develop.

Feb 3, 14:09 UTC
Feb 2, 2026

No incidents reported.

Feb 1, 2026

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Jan 31, 2026

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Jan 30, 2026

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Jan 29, 2026

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Jan 28, 2026

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Jan 27, 2026

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Jan 26, 2026
Jan 25, 2026

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Jan 24, 2026

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Jan 23, 2026

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Jan 22, 2026

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Jan 21, 2026

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Jan 20, 2026

No incidents reported.