Login issue affecting some WordPress Hosting users
Incident
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Identified
We've identified the cause of the login issue affecting some WordPress Hosting users and a workaround is in place, so most users can continue logging in normally.
If you usually access your site through the Business App, please log in there, launch the product, and sign in as usual.
If you usually log in through the WordPress login page directly, you can continue to do so without any issues.
Our team is working on a permanent fix and we'll share further updates as they become available. Thank you for your patience.
If you usually access your site through the Business App, please log in there, launch the product, and sign in as usual.
If you usually log in through the WordPress login page directly, you can continue to do so without any issues.
Our team is working on a permanent fix and we'll share further updates as they become available. Thank you for your patience.
Investigating
We are currently investigating a login issue affecting some WordPress Hosting users. Users attempting to log in directly via the WordPress admin login page may see an error screen instead of the login form.
A workaround is in place and most users are able to log in normally:
-If you usually access your site through the Business App, please log in to the Business App, launch the product, and sign in as usual.
-If you usually log in through the WordPress login page directly, you can continue to do so without any issues.
We are actively working on a permanent fix and will provide updates as they become available. Thank you for your patience.
A workaround is in place and most users are able to log in normally:
-If you usually access your site through the Business App, please log in to the Business App, launch the product, and sign in as usual.
-If you usually log in through the WordPress login page directly, you can continue to do so without any issues.
We are actively working on a permanent fix and will provide updates as they become available. Thank you for your patience.
This incident affects: Wordpress Hosting.