Resolved -
We are pleased to confirm that the third-party issue is fully resolved and our systems are fully operational.
If you do not see your recent data immediately, please try refreshing your browser or clearing your cache. If you continue to experience issues, please reach out to our Support team.
Thank you for your patience throughout this incident.
Jan 10, 19:55 UTC
Monitoring -
The vendor has confirmed a resolution. We are seeing systems return to normal, and analytics data is currently catching up.
We have moved this incident to Monitoring and will ensure all services fully recover.
We appreciate your continued patience as our systems are restored.
Jan 10, 19:24 UTC
Update -
We are still awaiting a resolution from the third-party vendor regarding the outage affecting analytics. Our team is actively tracking their progress and is ready to verify the fix as soon as it is deployed.
Thank you for your patience this weekend. We will provide another update this afternoon, or as information becomes available.
Jan 10, 16:09 UTC
Update -
Analytics within Reputation Management, and Keyword Rankings in Local SEO have been added as impacted components.
We will continue to monitor the vendor's status and provide updates throughout the weekend as information becomes available.
Jan 9, 21:36 UTC
Update -
We have identified the root cause as an outage with a third-party technology provider and are monitoring their progress toward a resolution.
While we have restored a small number of features through internal workarounds, most analytics features remain impacted. We will continue to monitor the vendor's status and provide updates throughout the weekend as information becomes available.
Jan 9, 21:19 UTC
Update -
We are continuing to work on the fix for these issues. In-app analytics for Advertising Intelligence, Social Marketing, and WordPress Hosting have been added to the list of potentially affected components related to this outage.
Jan 9, 19:11 UTC
Identified -
The cause of the issue has been identified, and we are working on a fix. Users will continue to experience errors when viewing campaigns or reports, switching between locations in the Business App, or activating products at this time.
We apologize for the ongoing disruption and will provide another update in an hour.
Jan 9, 17:53 UTC
Investigating -
We are investigating an issue currently impacting multiple areas of Partner Center and Business App. You may experience errors when viewing campaigns or reports, switching between locations in the Business App, or activating products.
We apologize for the disruption and will provide another update within the hour.
Jan 9, 16:49 UTC
Resolved -
The issue has been resolved, and our Vendasta AI & Chat Receptionists are now working as intended.
Jan 6, 20:52 UTC
Identified -
We apologize that we are currently experiencing an issue that is resulting in our Vendasta AI & Chat Receptionist not responding when prompted. We are currently looking into the issue to identify the root cause and provide a fix.
Jan 6, 20:01 UTC